Customer Success Manager, Growth (f/m/d)Posted today
The opportunity
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery,…
What you'll do
Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning
Execute customer programs, partnering with our product, sales, and marketing teams
Leverage tech tools to be able to manage your day-to-day, with a high level: of throughput and organization, continually optimizing the workflows for maximum effectiveness
Drive product adoption, customer satisfaction, and overall influence on customer health scores
Monitor customer usage and health scores to proactively mitigate risks within: a large book of business and nurture accounts ripe for expansion
Partner with the Renewal team early and often to maintain a high rate of customer retention
What they're looking for
- Translate customer insights into actionable feedback for our product and: go-to-market teams and follows up on progress and collaboration with PMs
- Prepare to travel ~10% annually for customer onsite meetings
- College / University Degree is preferred
- + years of experience in a customer-facing role; Customer Success Management or Account Management experience
