Customer Success Manager - Guided - West CoastNew

n8n

The opportunity

The AI orchestration of your wildest imagination.

What you'll do

  • Cultivated a community of more than 650,000 active developers and builders

  • Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

  • Backed by top investors, from Sequoia’s first German seed to our SAP's recent: strategic investment - bringing us to a $5.2bn valuation

  • Own a portfolio of n8n enterprise customers, acting as the primary post-sales: partner across onboarding, adoption, and renewal

  • Lead customer kickoffs and success planning, aligning stakeholders on goals,: timelines, responsibilities, and measurable outcomes

  • Drive onboarding and enablement across technical and business audiences,: accelerating time-to-value and unblocking implementation challenges

What they're looking for

  • Establish a strong operating cadence (health checks, executive syncs, QBRs),: using customer data and adoption insights to guide priorities and decisions
  • Monitor customer health and product usage signals to proactively identify: risks, manage escalations, and maintain stakeholder alignment
  • Quantify and communicate business value throughout the customer lifecycle,: building ROI narratives tied to adoption, efficiency gains, and business impact
  • Identify and progress expansion opportunities (upsell/cross-sell), partnering: with Account Executives on account strategies that drive customer growth