The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Build trust through high-touch, live video interactions across all lifecycle stages.
Drive renewal conversations, expand SaaS revenue, and execute churn/downsell: save motions through consultative strategies.
Synthesize client feedback, pain points, and product usage to advocate for: customer needs with leadership and internal teams.
Act as a subject matter expert across the Payroll Product Suite, Employee: Cloud, Core POS, and partner integrations.
Project-manage intricate technical issues to full resolution alongside cross-functional partners.
Analyze tech stacks and workflows to recommend continuous payroll process: improvements for clients and internal teams.
What they're looking for
- Monitor product usage data to deliver targeted presentations, education, and trainings that drive adoption.
- Simplify complex technical messaging to ensure customers realize the full value of the service offering.
- Leverage AI and internal tools to optimize daily workflows and scale customer support efforts.
- Maintain strict administrative rigor through CRM data entry, calendar management, and accurate reporting.