The opportunity
*Must be within an hour of New York City*
What you'll do
Work closely with cross-functional partners in New Business Sales, Onboarding: and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
Work closely with cross-functional partners in Product, BizOps, Care,: Education and Professional Services to drive the highest levels of customer success throughout the customer journey
Build relationships and trust with customers through thoughtful attention and: advocacy to drive the customer flywheel and increase referral opportunities
Retain & grow SaaS revenue through consultative engagements and new product: recommendations tailored to the specific needs of each customer
Drive activation and adoption across Toast product suite by leveraging: internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
What they're looking for
- Leverage Toast product knowledge to facilitate customer demos, troubleshoot: basic functions of the POS and ensure the customer is getting the most out of Toast
- Ask discovery questions to uncover growth opportunities, referrals and location expansion
- Actively look for opportunities to operate at scale, including collaborating with cross-functional partners
- Up to 10% travel locally for customer site visits with activities ranging: from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers)
