The opportunity
We are passionate about our customers so we’re looking for an all star Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/…
What you'll do
Drive and nurture post go-live customers by increasing adoption and value: realisation leading to their success, retention and ultimately growth
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the: project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimise the use of our platform
Maximise the adoption of our product features in order to maximise the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
What they're looking for
- Identify accounts that are likely at risk of churn and work proactively with: AEs and Renewal Account Executives to eliminate that risk
- Identify opportunities to expand our partnership with customers
- Analyse accounts that have been lost, identify reasons for churning
- Ensure all account issues are quickly resolved, utilising resources from cross-functional teams internally
