The opportunity
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
What you'll do
Own strategic relationships with assigned customer accounts through a: combination of remote & on-site engagements
Responsible for client retention results, customer health metrics and verified outcomes
Ensure customer success by driving adoption and key metrics, managing partner: relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
Serve as primary point of escalation when customer issues arise,: troubleshooting, and ensuring quick resolution
Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
Travel expected 15-25%
What they're looking for
- + years of account management/sales/customer success experience
- Experience in driving client retention results, customer health metrics and driving value
- Experience increasing utilization metrics within assigned accounts
- Experience with data heavy applications including Excel/Sheets and Looker
