The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Be on the front lines and ensure our customers increase the safety,: efficiency, and sustainability of their operations with our IoT platform.
What they're looking for
- Manage a portfolio of ~100-200 named accounts, using AI tooling to Mid-Market: your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
- Demonstrate a willingness to understand and explain technical issues to a: non-technical audience and to engage the right cross-functional partners to drive resolution.
- Compose joint success plans with customers, outlining their objectives,: metrics, and timelines, and effectively removing any barriers to achieving business value.
- Conduct workshops with customers to understand their current operations and: recommend workflow changes to maximize the value of their Samsara products.