The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Transform workflows by putting AI at the centre, building smarter systems and: ways of working from the ground up.
Be passionate about customer success and establish yourself as the trusted: advisor for Klaviyo’s fastest-growing segment, our Small and Medium Businesses
Drive positive Net Revenue Retention by mitigating churn risk and identifying: opportunities for customer expansion and upgrades.
Devise customized success plans based on customers' goals and challenges,: holding customers accountable for driving action.
Compose strategies to increase email, SMS, and digital channel revenue for: all customers through the Klaviyo platform while driving growth and expansion.
Proactively review customer performance, address any open issues, and ensure: consistent messaging and appropriate escalation.
What they're looking for
- Keep customers up to date on product releases and new features.
- Share feedback with Product/Engineering to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
- + years of customer success or account management with a track record for: building and nurturing relationships with multiple stakeholders on an account at a time.
