Customer Success - Scale - Western EuropeActive

ElevenLabs
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The opportunity

This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • years of Customer Success or Account Management experience supporting complex: B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Proven experience driving revenue outcomes, including owning a revenue quota: and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
  • Strong automation first mindset: you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
  • Strong communication and interpersonal skills, with the ability to build and: maintain relationships with customers at all levels of an organization
  • Strong understanding of the EMEA market landscape and cultural nuances
  • Self-motivated and able to work independently in a remote or distributed team environment