Customer Success SpecialistPosted today$83K–$94K

Cargomatic
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The opportunity

Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM

What you'll do

  • Serve as the primary point of contact for enterprise customers, owning all: communication via email, phone, and reporting

  • Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed

  • Collaborate cross-functionally with Sales, Account Management, Carrier: Operations, and leadership to ensure customer expectations and performance metrics are met

  • Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement

  • Identify and help implement new products, processes, and initiatives to support customer growth and engagement

  • Build, document, and champion processes and SOPs to support the transition of: daily tasks to offshore support teams

What they're looking for

  • Bachelor’s degree strongly preferred
  • –5 years of experience in transportation and/or logistics
  • Strong customer support and customer satisfaction experience
  • Excellent written and verbal communication skills