The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary…
What you'll do
Design segmentation and coverage models so each customer gets the service model that drives growth
Build headcount and capacity models so we invest in the right places at the right time
Guide and define the metrics that matter for the CS org, and the compensation: models that reward the right outcomes
Track business performance, find what’s driving the trends, and turn it into: specific actions and strategies with owners
Build the leadership operating cadence (business reviews, planning, decision: forums) so decisions get made quickly with good data
Build repeatable metrics, dashboards and applications that put the right KPIs: in front of the right people to drive decisions and actions, from frontline teams to leadership
What they're looking for
- Analyze product usage to find the patterns that predict activation, expansion, retention and churn
- Help design and run rapid experiments with clear hypotheses and control: groups, then scale what works and retire what doesn’t
- Help build the scaled engagement model as a system: how data, tooling, digital touchpoints and human coverage fit together
- You have experience in revenue strategy & operations, customer strategy & operations or business operations
