The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Triage and resolve customer issues across multiple channels (digital, voice,: etc.). Be a relentless internal advocate for the customer within SpaceX
Provide technical support to customers using hardware, software, and network expertise
Surface product, process, and training issues by pairing quantitative and: qualitative methods. Be the voice of the customer, in the language of the business
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
Create and maintain an internal knowledge base and help center collateral
High school diploma or equivalency certificate
What they're looking for
- + years of experience in a front-line customer support role
- Fluent in English and Ukrainian
- Excellent problem-solving and sleuthing skills. You go beyond just the: apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
- Excellent written and verbal communication skills. Talking with others comes: naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
