The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
As a core function of the position, you will be responsible for the analysis,: diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times with our customers.
Provide in-depth technical support for customer issues across one or more: product areas of the Celonis Platform
Drive and resolve complex Tickets according to ITSM processes
Qualify problems or defects for close collaboration with Celonis Development and Product Management
Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
Contribute to Continual Service Improvement (CSI) cycles and initiatives of: Celonis and Celonis Support Organisation
What they're looking for
- Participate in 24x7 Support model
- An education in the field of IT, Computer Science, Engineering, or similar.
- First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
- A fundamental working ability of heterogeneous Linux/Unix systems.
