Customer Support SpecialistPosted today
The opportunity
Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved…
What you'll do
Serve as a primary day-to-day contact for shipment status, scheduling,: service issues, and operational questions.
Respond promptly and professionally to customer inquiries through phone,: email, and other communication channels.
Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.
Build and maintain a strong working relationship with the client stakeholders and internal Cargomatic teams.
Proactively communicate potential issues before they impact the customer.
Monitor shipments throughout the transportation lifecycle to ensure timely execution.
What they're looking for
- Coordinate pickup and delivery appointments, changes, and special requirements.
- Track shipment activity and follow up with drivers, carriers, and operations teams as needed.
- Ensure shipment information, notes, and customer requirements are accurately: entered and maintained in Cargomatic’s systems.
- Monitor open orders and follow through on outstanding actions until resolution.
