Customer Support SpecialistActive
The opportunity
About the Role Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working…
What you'll do
Manage high-volume daily logistics execution activities in a fast-paced operational environment
Coordinate and execute shipments using Transportation Management Systems (TMS)
Perform track-and-trace activities to ensure shipment visibility and on-time performance
Support manufacturing plant operations by proactively managing transportation: needs and resolving shipment issues quickly
Handle a high volume of email communication with customers, carriers, and internal teams
Assist with shipment planning, expediting, and transportation coordination
What they're looking for
- Serve as a key point of contact for customers and carriers, maintaining: professional, responsive, and solution-oriented communication
- Proactively identify and resolve shipment delays, service failures, and operational challenges
- Coordinate shipment appointments utilizing external websites and communication tools
- Update shipment milestones and load statuses throughout the transportation lifecycle
