The opportunity
As a Customer Trust Specialist at Anthropic, you'll work on the customer-facing security engagements that build the trust and transparency for large enterprises to leverage Claude with their critical workloads. You'll partner closely with Go-to-Market, Legal, Deal Desk, Product,…
What you'll do
Negotiate security terms and schedules with regulated enterprise customers,: exercising judgment on what to hold and what to escalate; when a deal needs a new position, help develop it with Legal
Take on complex customer questionnaires, RFPs, and security assessments that: fall outside the standard answer bank, and drive them to completion
Run onsite and remote security audits with strategic accounts: scope the agenda, walk customers through our controls, work through disputed findings, and drive them to documented closure
Speak to our security posture in customer briefings where CISOs ask detailed: questions about architecture, data handling, retention, tenancy, and model training, answering accurately and in depth
Contribute to the team's library of Legal-approved positions, the canonical: answer bank, and audit runbooks, so that resolutions become repeatable
Build with Claude: contribute to the team's AI-powered questionnaire and RFP automation, automate information gathering across internal systems, and help verify machine-drafted responses before they go out
What they're looking for
- + years in security across any domain
- Including 3+ years in security leadership, ideally as Head of Security or: similar at an early-stage company: you've represented a security program younger and leaner than the enterprise programs evaluating it, and earned CISOs' confidence anyway
- Have applied LLMs to security assurance or GRC work, such as questionnaire: automation, evidence retrieval, or claim verification
- Familiarity with financial services security expectations, including: third-party risk programs, regulatory exam readiness, DORA, and PCI DSS
- Familiarity with AI-specific trust topics: training data handling, retention architectures, regional inference, customer-managed encryption
- Experience at a company whose product drew significant enterprise security scrutiny
- You don't need prior AI-industry experience, formal certifications, or a law: degree; you'll always negotiate alongside Legal.
- Strategic thinking and prioritization: ability to balance competing customer requests, assess risk vs. business impact, and make sound decisions without constant direction
