The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Operationalize partner delivery quality and customer outcomes measurement to: ensure accountability regardless of delivery model
Support the end-to-end SOW management process for Partner subcontracting: creation, tracking, amendments, and closure in coordination with Partner Services leadership and Finance
Execute partner invoicing workflows: validate submissions, process approvals, track payments, and resolve discrepancies
Enable partner system access: provisioning, de-provisioning, and ongoing governance of partner access to internal tools and customer environments
Support capacity planning and resource assignments as the business scales
Maintain accurate records and documentation for all partner operational: processes, ensuring audit readiness and clear escalation paths
What they're looking for
- Build, ship, and iterate on AI-driven workflows that enhance and automate: internal processes, customer health inspection, risk detection, engagement management, services delivery lifecycle, quality measurement, and customer experience across TAM, Solutions and CX
- Develop AI agents and AI-assisted tools in collaboration with team members,: contributing to the team's broader automation roadmap
- Actively leverage AI in daily work: data analysis and modeling, stakeholder communications, problem-solving and workflow orchestration
- Facilitate the adoption of new tools and processes, including AI and: automation platforms, to drive productivity across the organization
