The opportunity
Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for the most severe user-safety risks—including Frontier Risk and Material Harm—that are accurate, fast, defensible, and scalable. The Cyber vertical turns policy into reviewer…
What you'll do
Set the strategic direction for Cyber Operations and translate high-level: organizational priorities into a clear operating model, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies.
Serve as the senior cybersecurity and cyber intelligence expert for complex: and high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
Build trust, create clarity, navigate disagreement, and move people through: ambiguity across FTEs, BPO partners, and cross-functional teams.
Turn policy ambiguity, quality misses, appeals, and reviewer disagreement: into clear decision rules, calibration examples, training, and tooling requirements.
Build and scale reviewer capability through onboarding, certification,: coaching, feedback, recurring calibration, and close partnership with vendor leadership.
Own operational health across Cyber Operations, including queue coverage,: reviewer productivity, quality metrics, SLA adherence, escalation hygiene, and proactive identification of performance gaps before downstream teams need to flag them.
What they're looking for
- Use analysis and automation to diagnose root causes, surface risk, prioritize: high-leverage fixes, and reduce manual effort.
- Build durable quality and evaluation systems that improve decision quality: through calibration, adjudication, monitoring, and feedback loops.
- Build new operational capabilities from 0→1, then scale them: define the problem, align partners, test the model, establish metrics, and turn what works into repeatable operations.
- Present crisp recommendations, tradeoffs, and operational strategy to: executives and internal and external partners; represent Cyber Operations in high-stakes discussions and launch decisions.
