The opportunity
Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. At our partner-operated sites, this role manages the interface between Anthropic and the strategic site operations partner performing day-to-day data hall work.
What you'll do
Operational outcomes. Own site availability, deployment milestones, and: repair turnaround, verified with independent data rather than vendor self-reporting.
Vendor direction. Set daily and weekly priorities and lead the operating: cadence, including standups and business reviews.
Process definition. Author and improve procedures for deployment, break-fix,: change management, security, and EHS compliance. Analyze operational trends and standardize lessons across the program.
Performance management. Track vendor performance against SLAs and staffing: commitments, driving corrective actions when necessary.
Incident response and on-call. Participate in the incident escalation on-call: rotation. When designated Anthropic Incident Commander for a site-specific incident, direct vendor response, own communications, and close out post-incident actions.
Internal interface. Translate engineering requirements into vendor direction: and communicate site constraints and risks to leadership.
What they're looking for
- Leading weekly operations reviews and scorecards with vendor site leads.
- Directing deployment surges to meet first-compute-online milestones.
- Analyzing failure patterns to identify root causes and driving fixes with owners.
- Creating break-fix ownership matrices and training vendor teams.