The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Analyze search-related issues and select the most relevant resolution, following our workflows and policies.
Review and correct large volumes of data, meticulously documenting issues for analysis.
Escalate issues effectively to relevant internal teams.
Perform deep dives and root cause analysis. Argumenting/preparing collected data for the engineering team.
Work with mapping tools with high accuracy in accordance with guidelines.
Work with the Google Suite of products/services such as Gmail, Docs, Sheets, Meet, Calendar, etc.
What they're looking for
- Maintain a high level of accuracy, attention to detail, and integrity.
- Upper-Intermediate (B2) level of English or higher.
- Ability to perform repetitive tasks with high concentration and sustained attention to detail.
- General understanding of the traffic regulations and mapping fundamentals.
