Delivery AssociateNew
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Manage a pipeline of assigned deliveries through regular communication with: Sales Specialist to align on delivery readiness
Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
Guide customer through the key features and functions of their Lucid vehicle: and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location
Conduct post-delivery conversations with customers to address any questions: which may arise after the day of delivery
Manage a pipeline of lease-end customers to schedule grounding of their: vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
Conduct lease-end vehicle intake appointments
What they're looking for
- Represent Lucid by articulating our technological, design, and quality: advantages over competitors to benefit the customer’s purchasing decision
- Utilize Salesforce to document essential details such as inbound/outbound: activity, information during the delivery ceremony, and delivery specifications
- Show a commitment to refining and adapting your approach to continuously: enhance the customer experience, using feedback and customer delivery outcomes as guideposts
- Manage vehicle readiness for all customer deliveries in your pipeline,: including final quality check prior to vehicle handoff
