Delivery Capacity & Demand Manager (f/m/x)New
The opportunity
Every day, a defined set of rules decides what every new HelloFresh customer sees: a unique mix of delivery days, prices and recommended selections. Your job, should you choose to accept it, is to keep that rule-set correct in a constantly moving environment: configuring it,…
What you'll do
Own the delivery proposition for your set of European markets: the delivery days, time windows, cut-offs, pricing nudges and recommendations customers see when they place or change an order.
Configure and calibrate our in-house demand steering tool, so demand is: guided towards the capacity we have rather than blocked outright when a production site or delivery route fills up.
Monitor daily whether the offering ran as expected across your markets, and: get to the bottom of it when it didn't: a data pipeline that stalled, a setting that's off, or a shift in how customers are behaving.
Dig into the data with SQL and our monitoring dashboards to establish what actually happened,.
Make it make sense to turn technical outcomes into a clear story for: colleagues who don't live inside the tool.
Partner with supply chain planners, logistics teams, local market colleagues: and our tech partners to translate their constraints into configurations, and to flag early where a forecast and a delivery plan are heading for a collision.
What they're looking for
- Lead the validation for holiday shifts and peak periods, giving a clear: go/no-go recommendation backed by evidence rather than instinct.
- Shape where the tool goes next, improving the configurations, checks and: documentation that keep demand steering reliable as we roll the model out across more markets.
- Experience in logistics, supply chain, operations or a related field, where: you've seen how a change to what you offer customers affects their journey
- Confidence with data: you write your own SQL queries, work comfortably in spreadsheets, and read a dashboard closely enough to tell a real signal from noise.
