The opportunity
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working,…
What you'll do
Own onboarding, implementation, and data health for a portfolio of primarily: SMB and scaled accounts, using existing resources, frameworks, and playbooks to execute
Field and resolve reactive technical support issues from customers: troubleshooting instrumentation, data discrepancies, and configuration questions — alongside proactive implementation work
Monitor data health on assigned accounts and proactively work with your CVA on a remediation plan
Partner with your CVA to define outcomes for customer projects and their: associated business impact at the customer's organization
Keep projects organized and on track, manage expectations and competing: priorities, and escalate appropriately when you hit a wall
Support pre-sales teams in aligning on business goals and metrics that guide: data architecture and project outcomes, where these haven't already been uncovered during the sales process
What they're looking for
- Engage with customers' engineering, product management, and marketing teams: to build rapport and run technical meetings with clear agendas in pursuit of clear outcomes
- Explain technical concepts: data architecture, instrumentation, integration — to varied audiences, tying them back to the problems they're meant to solve
- Run Mixpanel implementations using standard methods, including SDKs, CDPs,: event streaming, reverse ETL, and warehouse connectors
- Stay familiar with data governance best practices and lead data governance discussions with customers
