Delivery Manager (New Center Opening!)Active$114K
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
Ensure smooth transitions across all stages of the delivery process—financial: clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.
Ensure highest level of accuracy of every transaction before handing over vehicle.
Lead the professional growth of the Delivery team through one-on-one: coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.
Handle customer trade-ins, titling paperwork, and transferring of non-Lucid: trade in vehicles through a 3rd party
Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
What they're looking for
- Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
- Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
- Manage quality and condition of vehicle inventory and readiness
- Identify and remove technical, operational, and organizational barriers.: Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.
