The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Rider Experience: Monitor, mitigate, and respond to service quality issues based on data, rider, and community feedback to ensure a superior and seamless service environment.
Strategic Pre-positioning: Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories.
PUDO Performance: Own the end-to-end Pickup and Drop-off experience at top venues. Analyze performance data to identify friction points, implement operational fixes that improve safety and efficiency at the curb, and work with external partners to enhance the experience.
Event Management: Lead the operational planning for high-traffic city events, creating specialized staging and PUDO strategies that prioritize rider experience while adhering to local regulations.
Cross-Functional Collaboration: Partner with internal teams (i.e. Product, Public Affairs, Mapping) to ensure that our technical capabilities align with the localized needs of the communities we serve.
Community Integration & Risk Mitigation: Partner with Marketing, Public Affairs, and local stakeholders to establish high-impact relationships that proactively de-risk negative operational impacts while positioning the Waymo Driver as a safe, reliable, and considerate neighbor.
What they're looking for
- Experience: Bachelor’s degree plus 5+ years of experience in operations: management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management.
- Market Scaling: Proven track record of managing operations across multiple markets or complex urban environments.
- Stakeholder Management: Exceptional ability to negotiate and consult with external partners, including city officials, event organizers, and community leaders.
- Industry Background: Experience in the Ride-sharing, Autonomous Vehicle (AV) space or high-growth TNC (Transportation Network Company) industry.
