The opportunity
OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements.
What you'll do
Own the technical delivery plan for multiple interdependent workstreams.: Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
Run day-to-day engineering execution. Track and drive delivery across OpenAI: FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.
Embed with customer teams to land production deployments and drive adoption.: Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.
Partner with Product and Research so platform components and research: workstreams land in time to support deployment goals.
Codify solution patterns and evals. Extract reusable patterns and package: field signals to improve product and models.
Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run: pre-/post-deployment measurement and report to exec sponsors.
What they're looking for
- Bring 7+ years of customer‑facing technical delivery leadership.
- Track record of successfully leading large, complex, high-stakes customer: engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
- Excel in high ambiguity environments. Know how to simplify complex and dynamic work.
- Move fluidly between system level understanding and execution level detail;: can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.
