The opportunity
OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.
What you'll do
Own the technical delivery plan for multiple interdependent work streams.: Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
Run day-to-day engineering execution. Track and drive delivery across OpenAI: FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.
Embed with customer teams to land production deployments and drive adoption.: Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.
Partner with Product and Research so platform components and research work: streams land in time to support deployment goals.
Codify solution patterns and evals. Extract reusable patterns and package: field signals to improve product and models.
Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run: pre-/post-deployment measurement and report to exec sponsors.
What they're looking for
- Shape how we engage Financial Services customers
- Bring 7+ years of customer‑facing technical delivery leadership and have: expertise in the Financial Services industry.
- Track record of successfully leading large, complex, high-stakes customer: engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
- Excel in high ambiguity environments. Know how to simplify complex and dynamic work.
