The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Drive performance against critical metrics (e.g., SLA, interval-level: attainment) through data-driven staffing decisions
Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies
Develop and Manage reports, and models to inform short-term staffing strategies
Partner cross-functionally with Operations, Forecasting, and BPO partners to: improve staffing outcomes and productivity
Translate data into clear insights and actionable recommendations for leadership
Support real-time and short-term staffing adjustments during business-critical events
What they're looking for
- Identify opportunities to improve, automate, and scale workforce planning processes
