Desktop Support IINew$73K–$83K
The opportunity
At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve.
What you'll do
Provides phone and in-person support to users in the areas of e-mail,: directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
Manages a queue of open incident and request tickets, prioritizing based on: impact and urgency to fulfill or restore service within performance requirements.
MUST HOLD AN ACTIVE SECRET CLEARANCE MUST HAVE CompTIA Security + certification
An associate degree in computer science/systems, information: systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with: 1. A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience. 2. No degree and eight years general experience of which at least six years is specialized experience.
Medical, Dental, and Vision coverage
What they're looking for
- TRICARE Supplemental
- Critical Illness insurance
- Company-Paid Life and Short-Term Disability insurance
- Optional Long-Term Disability
