The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Support and maintain customers who have implemented the Customer Identity: SaaS solution, resolving technical and non-technical customer issues in a timely fashion
Operational management of Support tickets
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
Take end-to-end ownership of customer issues, including initial: troubleshooting, identification of root cause and issue resolution.
Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Serve as internal and external point of contact on customer issues and ensure: they are resolved as expediently as possible.
What they're looking for
- Work as part of our extended support team in a startup atmosphere, doing: whatever it takes to exceed customer expectations
- Use your business and technical analysis skills and knowledge of the: Development lifecycle to solve complex issues and promote best practices
- Collaborate with other departments in the company to achieve customer satisfaction
- Contribute to and maintain repository of product area specific knowledge and: promote a culture of team knowledge sharing and collaboration within Support.
