The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- Leverage (and optionally contribute to) open-source standards like: OpenTelemetry to ensure interoperability and extensibility.
- Champion a pragmatic approach to observability—balancing performance, cost,: and user value across diverse engineering teams.
- Proven expertise in building and scaling observability systems (e.g., logging: platforms, metrics pipelines, tracing infrastructure, or profiling tools).
- Lead technical execution for major components of Twilio’s observability: overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.