The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Lead the end-to-end architecture and delivery of key observability platform: components, with a focus on reliability, scalability, and usability.
Drive consistency and quality across all observability signals—logs, metrics,: traces, and continuous profiling—building intuitive workflows for engineers.
Serve as a technical advisor and mentor across the platform org, guiding: design decisions and aligning cross-team efforts with long-term architectural goals.
Go deep in one or more problem areas (e.g., high-cardinality telemetry,: distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.
Collaborate with product teams, SREs, and developer experience groups to: deeply understand telemetry needs and integrate observability into core engineering workflows.
Design and build developer-friendly tooling and APIs to support incident: response, performance analysis, and platform debugging at scale.
What they're looking for
- Leverage (and optionally contribute to) open-source standards like: OpenTelemetry to ensure interoperability and extensibility.
- Champion a pragmatic approach to observability—balancing performance, cost,: and user value across diverse engineering teams.
- Proven expertise in building and scaling observability systems (e.g., logging: platforms, metrics pipelines, tracing infrastructure, or profiling tools).
- Lead technical execution for major components of Twilio’s observability: overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
