The opportunity
As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale.
What you'll do
Provide mentorship and guidance to your team of first line managers
Facilitate the ramp up for all new team members, coaching them to success
Enable your team to navigate a wide range of projects, working as a point of escalation
Collaborate cross-functionally with stakeholder departments to actualize on: sales strategies, develop training curriculum, and meet hiring goals
Oversee and build the Enterprise Customer Success department, ensuring we: meet both the strategic and operational needs of our customers as we scale
Strategically partner with Datadog leaders in Enterprise Sales to ensure: alignment and growth across existing and new customers
What they're looking for
- Experienced in Customer Success or Account Management with 3+ years: overseeing a Customer Success or Account Management teams in the SaaS space
- Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
- Proven track record of success in negotiating contract terms and overcoming: pricing objections for renewal and up-sell opportunities
- Familiar with the B2B tech space or with subscription based software preferred
