The opportunity
At Scale AI, we're not just building AI tools—we're pioneering the next era of enterprise AI. The world's largest enterprises are racing to deploy Generative AI into the core of their operations, and Scale is the partner that gets them there.
What you'll do
Own delivery for our largest accounts. Lead end-to-end execution across our: most strategic enterprise customers—scoping engagements, sequencing delivery, removing blockers, and making sharp trade-offs between scope, speed, and quality to drive production adoption.
Lead and grow the team. Hire, develop, and retain a world-class team of: Forward Deployed Engineers. Set the technical bar, establish hiring standards, and build onboarding and career frameworks that let the team scale without losing intensity.
Provide holistic technical oversight. Maintain a deep working understanding: of every layer of what we ship—agents, models, evaluations, backend services, data pipelines, and cloud infrastructure—so you can review architectures, debug production issues, and raise the quality bar across every engagement.
Partner with Product and core Engineering. Work closely with Forward: Deployed, Product, and Platform teams to ensure we ship efficiently. Identify patterns across engagements and codify them into reusable platform capabilities, playbooks, and building blocks that make the next deployment faster than the last.
Engage directly with customer leadership. Forge trusted relationships with: senior stakeholders at Fortune 500 customers. Translate ambiguous business problems into concrete technical roadmaps with measurable outcomes, and represent Scale at the executive level.
Enforce production excellence. Set and hold the standard for reliability,: security, observability, and evaluation across deployed agents—making sure the systems we ship are genuinely enterprise-ready, not just demo-ready.
What they're looking for
- Drive the feedback loop into product. Translate field insights into sharp,: actionable input for Product and Research, influencing model choices, platform features, and roadmap priorities.
- Operate with founder mindset. Own outcomes without waiting to be asked. Move: with urgency in ambiguous environments. Make sound calls under pressure and model the calm, focus, and judgment the team needs when stakes are high.
- + years of software engineering or technical delivery experience , including: 3+ years leading high-performing customer-facing engineering teams (Forward Deployed, Solutions Engineering, Applied AI, or similar).
- A solid engineering background. You've led high-pressure technical projects: from prototype to production, and you're still comfortable whiteboarding system architectures, reviewing code, and debugging production issues alongside your team.
