The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What they're looking for
- Guide the hub's use of GitLab's artificial intelligence toolchain and partner: with Support Operations and Strategy on tooling, analytics, and process automation.
- Work with regional Support Engineering managers, Product, Engineering, and: the Vice President of Support Engineering on global strategy, customer insights, operating plans, headcount models, and the Support Engineering roadmap.
- Experience managing technical support engineering or a closely related: customer-facing technical function, including through a manager-of-managers structure.
- A record of building or significantly scaling a support organization,: including organizational design, hiring infrastructure, onboarding, and team culture.