Director, Systems Support and TrainingActive$253K
The opportunity
Production technology (ProdTech) is a organization that enables Anduril’s end to end production processes through technology, drives adoption/adherence, and determines the roadmap of our production enterprise systems.
What you'll do
Build, lead, and mentor a high-performing team of individuals responsible for: the training and adoption of new systems
Foster cross-functional collaboration across engineering teams.
Promote a culture of innovation, accountability, and continuous improvement.
Manage budgets, resources, and staffing.
Establish and own the end-to-end support model (Tier 1/2/3 escalation paths,: triage workflows, and on-call rotations) for mission-critical enterprise systems.
Define and track operational SLAs (First Response Time, Time to Resolution,: System Availability) to prevent operational bottlenecks on the production floor.
What they're looking for
- Experience standing up or scaling an internal engineering function inside a: manufacturing or industrial company — hiring, leveling, and building the technical bar from scratch.
- Hands-on background with Oracle ERP and modern application/platform stacks built above it.
- Experience with platform models: exposing APIs and extension surfaces to internal builders, and the governance that goes with it (certification, support tiers, deprecation).
- Applied automation, ML, or agent-based workflow experience in an operational: setting, including the identity and auditability questions it raises.
- High-rate or high-mix manufacturing, defense production, or regulated environments.
