The opportunity
Ramp is hiring a Director of Technical Consulting to lead the post-sales Technical Consultant (TC) organization. This leader will own how Ramp helps complex customers move from signed deal to successful activation, with particular focus on technical implementation, integrations,…
What you'll do
Lead and develop Ramp’s Technical Consulting organization, including: frontline managers and a growing team of Technical Consultants.
Define the operating model for Technical Consulting: team structure, capacity planning, engagement rules, escalation paths, and a clear partnership model with Customer Success, Account Management, and Forward Deployed Engineering.
Build repeatable, high-quality technical implementation and activation: motions for enterprise and strategic customers with complex integration needs.
Help the team navigate technical tradeoffs across APIs, data flows, identity,: HRIS, ERP, and other connected systems, while keeping customer solutions scalable and aligned with Ramp’s product strategy.
Partner with Product and Engineering to turn recurring customer needs and: implementation friction into better product capabilities, technical assets, and prioritized roadmap input.
Establish a practical set of KPIs for implementation quality, activation,: technical risk, capacity, customer outcomes, and team impact.
What they're looking for
- Coach managers and ICs to balance customer urgency with disciplined scope: management, avoiding one-off custom work when a repeatable solution is the better long-term answer.
- Serve as a senior escalation leader for complex customer situations, bringing: clarity, accountability, and strong cross-functional judgment when technical delivery is at risk.
- Work with Sales and Account Management on clean handoffs, technical context,: and customer growth opportunities when technical partnership is needed. This is a post-sales delivery role, not a quota-carrying pre-sales leadership position.
