ECOM Operations Supervisor, Full-Time - BatterseaNew£31K

Being naked is the #1 most sustainable option. We're #2.

What you'll do

• Available to work for 40 hours per week.

• Daily open availability across a full 7 day work week

• Able to work flexible schedule (days, nights, weekends, & holidays if: required to meet the needs of the business)

• References required

• Oversee & completion of daily Operations of the online retail returns within a timely manner.

• Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates

What they're looking for

• Implements, maintains and continuously manages suitable tools and metrics to support store best practices.
• Executes and maintains business processes, best practices, and other documentation
• Interfaces regularly with cross-functional partners to evaluate and filter: feedback, key insights from store-level operations, and ensure ECOM-specific needs and teams perspectives are represented in broader process improvements and decision-making?
• Liaise with customer service teams to resolve escalated issues & order discrepancies