The opportunity
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel…
What you'll do
Provide email deliverability consulting services for new and existing customers of Iterable
Educate customers on email marketing “best practices” while providing deliverability support
Monitor customers’ performance using internal metrics and 3rd-party delivery tools
Ensure customers have a smooth experience with our product and increasing their ROI
Partner with Support to analyze tickets, discover trends and resolve any potential issues
Ensure high level email campaign deliverability for a growing client base of enterprise companies
What they're looking for
- Monitor client satisfaction to develop and implement strategies leading to retention and growth
- Gather delivery data into account assessments including Email Deliverability Reports
- Warn customers for potential problems and provide strategies to manage reputation
- Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
