The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Set Clear Standards: Translate strategy into outcome-led performance tiers (good, great, below expectation) that leaders can easily apply.
Optimise Operations: Analyse data to uncover bottlenecks, eliminate structural inefficiencies, and target high impact improvements.
Empower Teams: Build a high-performance culture by providing transparent visibility and practical measurement frameworks for daily decision-making.
Align & Communicate: Partner with People and comms teams to keep operational expectations aligned and framework updates transparent.
Elevate Capability: Collaborate with learning partners to design coaching and training programs that directly drive performance.
Shape Future Talent: Map performance data to skill gaps to guide targeted training and long term workforce planning.
What they're looking for
- Build AI insights: Partner with Tech and Data to build accessible AI tools and predictive analytics that accelerate decision-making while ensuring performance metrics stay clear and aligned with Monzo's core values.
- Drive Unified Standards: Serve as the single trusted voice on ops performance by balancing global consistency with domain needs, consulting leaders to elevate quality standards, and continuously refining processes for maximum impact.
- Influence Strategically: Drive strategic influence across Data, People, and Operations by translating complex insights into clear business outcomes and empowering leaders to optimise their own teams.
- You have experience in operational excellence, business intelligence, or: performance management inside a high growth, tech first business, especially with operational roles.
