The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Manage complex email infrastructure initiatives, including IP Pool strategy,: allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines.
Drive operational health across setup workflows by analyzing performance: metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value.
Own and resolve high-scale technical escalations and complex customer setup: challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders.
Develop deep expertise in email best practices, industry standards,: compliance requirements, and evolving technologies to guide operational decisions and customer outcomes.
Partner closely with Email Deliverability, Product, Engineering, Sales and: Success teams to influence roadmap priorities, operational strategies, and business initiatives.
Design, create, and maintain scalable operational frameworks, including best: practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships.
What they're looking for
- Identify gaps in tooling, workflows, and processes; partner with internal: teams to define requirements and drive improvements that increase automation and operational efficiency.
- Establish mechanisms for tracking operational issues, trends, and root causes: to improve reliability and prevent recurring challenges.
- Provide strategic input into tooling enhancements, automation opportunities,: and operational programs that improve customer onboarding, scalability, and team effectiveness.
- Mentor and support junior team members by sharing expertise, improving: operational practices, and contributing to a culture of continuous improvement.
