The opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
What you'll do
Review select cases for accuracy of tissue request and escalate to PA’s when: needed, complete accurate data entry.
Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
Ensure that necessary notes and holds are placed on cases for non-conforming: samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
Compose professional emails/faxes using proper grammar and spelling to: communicate with other departments for case escalation and/or case status updates.
Perform outbound calls to pathology labs for specimen information: (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
Attend interdepartmental meetings if needed and provide feedback on the: current process or workflow. Monitor errors and metrics for all tissue cases
What they're looking for
- This role works with PHI on a regular basis both in paper and electronic form: and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General: Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
- Performs other duties as assigned.
