The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Monitor global disasters via news, partner alerts, government advisories, and: internal signals to assess and recommend responses based on Airbnb.org criteria.
Establish, activate, and oversee emergency housing responses in close: collaboration with on-the-ground partners responsible for the intake and case management of individuals displaced by disasters.
Oversee diverse, simultaneous disaster responses. Set priorities across them,: and hold an accurate record of status, spend, and the number of people housed.
Proactively communicate status, decisions, and next steps to internal and: external cross-functional stakeholders and partners.
Manage each response end-to-end: verify partner readiness, determine response size and stay lengths, launch operations, monitor placements, solve issues, and conclude based on clear exit criteria.
Manage partnerships (including onboarding new partners and managing existing: partners) during active emergencies, and ensuring smooth handoff to the Partnerships team at the conclusion of emergency responses.
What they're looking for
- Promptly answer partner questions during live responses, escalating unresolved ones.
- Work closely with the Partnerships team to build and manage partnerships with: organizations that vet and support guests, while working with our Operations team to optimize housing supply, reduce costs, and maximize positive impact for those affected.
- Collaborate with the Strategic Partnerships team to unify efforts and amplify: our reach in response to major disasters.
- Enhance operational readiness during non-crisis periods. Sharpen activation: criteria and playbooks, pre-position partner agreements, expand 24/7 global coverage, increase team capacity, and advocate for the product features the operation needs.
