The opportunity
As an Engagement Manager on Scale's Generative AI team, you'll be the face of Scale to the world's leading AI labs and model builders — the labs training the foundational LLM and agent capabilities defining the field.
What you'll do
Own end-to-end account management for assigned frontier-lab customers, from: opportunity scoping through project kickoff to completion.
Translate customer requirements into well-defined human-data programs run by: Scale's internal delivery operations teams.
Manage customer communications, action items, and follow-ups across multiple: concurrent projects with strong attention to detail.
Act as a consultative thought partner to Scale's customers, shaping their: needs into clear, deliverable project outcomes.
Monitor delivery against customer throughput and quality standards,: proactively flagging risks and escalating blockers with proposed solutions.
Partner cross-functionally with operations, engineering, and planning teams: to improve delivery efficiency and drive better customer outcomes.
What they're looking for
- + years of work experience in consulting, technical program management, or project management.
- + years of experience in B2B client-facing roles.
- Experience in a high-growth environment, working cross-functionally and wearing multiple hats.
- A technical background (education or professional experience with CS,: Engineering, Economics, Mathematics, or another STEM field)
