The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead and grow a high-performing engineering team building AI-first Helpdesk capabilities.
Set clear goals and create the conditions for the team to deliver valuable,: reliable product at a healthy pace.
Partner closely with Product and Design to shape strategy, roadmap, priorities, and customer outcomes.
Work with AI and ML partners where relevant, while keeping the focus on: building excellent customer-facing product experiences.
Understand the customer, agent, and business problems behind the roadmap - not just the delivery process.
Bring technical judgment to architecture, quality, reliability, and long-term product health.
What they're looking for
- Remove impediments, create clarity, and help the team make good decisions with increasing autonomy.
- Build an inclusive, collaborative team culture with high standards for: ownership, communication, and execution.
- Coach engineers and develop senior engineers into technical and organisational leaders.
- Contribute to the wider AI Helpdesk strategy and help align engineering decisions across adjacent teams.
