The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Own end-to-end deployment programs for our largest customers, ensuring: successful and timely implementation to Fin - acting as a primary point of contact throughout.
Hold projects to scope, schedule, and budget that align with each customer’s: unique goals and support model and keep GTM partners current on project state.
Lead discovery sessions to understand complex customer requirements and: translate them into actionable technical and project plans.
Own the hands-on configuration of the Fin platform—spanning automation,: workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
Partner with Forward Deployed Engineers to solve complex technical hurdles: while maintaining autonomy over the vast majority of platform implementation.
Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
What they're looking for
- Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.
- Partner with Sales, Customer Success, Product, and R&D: shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
- Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
- Apply AI tooling to your own delivery work to compress discovery,: documentation, and asset creation - and share what works back to the team.
