The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead a high-performing team building the platform and infrastructure that power Fin's AI capabilities.
Magnify the team’s effectiveness , whether that means removing impediments,: or finding ways to accelerate their progress.
Support teams of ML Scientists and Engineers building AI powered capabilities .
Plan, prioritize, and deliver high-impact roadmaps in partnership with the: team’s most senior engineers, balancing delivery, quality, and innovation.
Empower the engineers on the team to act with agency and maximize their impact.
Expand your scope over time , potentially taking ownership of additional: platform domains as the team and AI initiatives grow.
What they're looking for
- Experience training ML models and operating them in production, at scale.
- Experience leading infra or platform teams.
- Strong prior experience working as an engineer.
- Strong technical judgment and communication skills, enabling you to advocate for the team’s needs
