The opportunity
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Toast helps restaurants adapt, take control, and get back to what they do best : building the businesses they love.
What you'll do
Roadmap Execution: Partner with stakeholders to define, prioritise, and execute the Enterprise Payments team's roadmap and operational objectives, translating business priorities into measurable outcomes.
Team Leadership: Support the professional and technical development of team members through coaching, mentorship, and career guidance, helping engineers grow as both technical contributors and leaders.
Delivery: Establish accountability for execution and outcomes, ensuring the: team delivers value with speed, quality, and reliability.
Culture : Serve as a steward of an exceptional culture, encompassing both: technical excellence and people‑centric values.
Scale : Guide teams to build systems that will scale to the next order of magnitude of growth.
Collaboration: Collaborate with stakeholders across the organization - including PMs, SEs, CS, QA, and UX - to help your teams get stuff done and deliver solutions that maximize value.
What they're looking for
- Operational Excellence: Build and scale a customer-first operational support model that delivers timely issue triage, effective problem resolution, and exceptional service reliability for enterprise customers, while driving continuous improvements in operational efficiency and customer outcomes.
- Hiring : Hire and develop new team members, building a diverse team that wins together.
- Strong technologist with 12+ years of experience defining, architecting, and: delivering highly scalable engineering solutions.
- + years of experience managing, coaching, and developing high-performing engineering teams.