The opportunity
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
What you'll do
Leverage your Toast product knowledge and project management skills to: partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
Create best practices for managing daily restaurant operations by enabling: restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships.
Responsible for consulting with clients to determine configuration needs: prior to go-live and communicating any unique needs to the project resources.
Perform onboarding configurations remotely while documenting the go-live: process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project.
Create & lead an onboarding training plan to the entire restaurant staff on: how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
Manage several onboarding engagements simultaneously, including large books: of onboarding business (80+ restaurants) in your region.
What they're looking for
- + years of experience in a role responsible for customer satisfaction and: business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills