The opportunity
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on…
What you'll do
Lead three squads, Review, Enforce, and Tooling through their tech leads,: setting direction across automated review, enforcement, and appeals
Push automation toward nearly all review decisions without giving up: precision or recall against a human baseline, and get engineering out of the loop so the operations team can launch and tune workflows themselves
Rebuild appeals: one path for every eligible appeal regardless of what triggered the original action, review tooling that scores decision quality rather than only flagging that two reviewers disagreed, and checks that catch mistakes before they land on good users
Own the tooling our investigators depend on, cutting complex investigations: from hours to minutes, and make enforcement traceable enough that anyone can see how a user reached their current state
Carry regulatory and child-safety compliance work alongside the roadmap, set: the engineering bar with your leads, and hire and grow the team
+ years as a software engineer with a solid backend and distributed systems: background, and 2+ years managing engineers
What they're looking for
- You've shipped LLM systems in production where the output is a decision the: business acts on rather than a suggestion, with opinions about evaluation, ground-truth data, quality regressions, and where cost and latency start to bite
- Technical enough to stay in the details. You can review a design, follow a: hard incident, and disagree with an approach without taking the work away from senior engineers who know the system better than you do
- Experienced working alongside operations or human-in-the-loop teams. You: understand quality assurance, reviewer calibration, and appeals, and you build tools that respect the people using them
- Steady under escalation. Legal deadlines, serious incidents, and regulator: attention come with this job, and you can hold a quality line while shipping against a clock
