The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Serve as a subject-matter expert on Certinia (FKA FinancialForce) PSA, with: strong functional knowledge across core features and related integrations.
Build and nurture strong relationships with key business stakeholders to: establish a solid, trusted foundation for ongoing partnership and collaboration
Translate complex business needs into clear functional requirements; own: requirements gathering, feature design, documentation, and end-user testing across enhancement requests and projects.
Apply a design-led mindset to partner with Services & Education Strategic: Operations teams to optimize PSA; define enhancements and support ongoing maintenance.
Maintain a holistic view of business processes, users, and data flows to: anticipate functional impacts of configuration updates, workflow changes, and reporting requirements.
Communicate complex system concepts in simple, approachable language through: written materials, verbal communication, and visual presentations.
What they're looking for
- Develop and maintain system documentation, including configuration, data: mapping, functional designs, test cases, and enablement materials.
- Validate software quality by executing functional testing; collaborate with: technical teams to identify and resolve defects and ensure solution aligns with business requirements.
- Prepare clear documentation and presentations outlining current-state and: future-state PSA processes and architecture.
- Proactively identify opportunities to streamline processes, improve user: experience, and deliver scalable automation; recommend solutions aligned with business goals and company strategy.
